These terms apply to browsing Ease Into China, making inquiries and arranging travel services through our contact channels.
本条款适用于浏览 Ease Into China 网站、提交咨询，以及通过我们的联系渠道安排旅行服务。
1. Website and travel services
We provide China travel information, planning and coordination. The services, provider and payment details for a particular booking will be explained before confirmation and recorded in the agreed booking documents.
These website terms explain the inquiry and planning process; they do not replace the documents for a specific booking. Before you commit, review the agreed itinerary, inclusions, price, provider, payment and cancellation conditions. Any discrepancy should be clarified before confirmation, without limiting rights provided by applicable law.
我们提供中国旅行信息、行程规划和协调服务。具体预订的服务内容、提供方及收款信息会在确认前说明，并记载于双方认可的预订文件中。
本网站条款说明咨询和规划过程，不代替具体预订文件。作出预订承诺前，请核对双方约定的行程、包含项目、价格、服务提供方、付款及取消条件。如有不一致，应在确认前澄清；适用法律赋予您的权利不受影响。
2. Inquiries and booking confirmation
Submitting an inquiry does not create a booking or an obligation to pay. A proposed itinerary does not reserve rooms, transport, tickets or guides. Availability and arrangements remain subject to confirmation.
Before booking, check the written itinerary, quotation, payment requirements and cancellation conditions. A booking is confirmed when the stated requirements are met and you receive written confirmation.
An automatic acknowledgement or general chat reply is not, by itself, confirmation of a booking, availability or a change to an existing arrangement. Ask us to confirm any agreed booking or change explicitly in writing.
提交咨询不会形成预订，也不产生付款义务。行程建议不代表已保留酒店、交通、门票或导游，供应情况和具体安排须另行确认。
预订前请核对书面行程、报价、付款要求及取消条件。满足所列要求并收到书面确认后，预订才正式成立。
自动回执或一般聊天答复本身不等于预订成功、资源可用或已变更原有安排。达成预订或变更约定后，请要求我们以书面方式明确确认。
3. Prices and payment
Starting prices are indicative. The currency, price unit, inclusions and exclusions are those stated on the relevant page and in your written quotation. The final price depends on your travel dates, group size and confirmed arrangements. Any difference from the advertised arrangement will be explained before payment.
The website does not take online payments or request card numbers. Pay only through the method stated in your confirmed quotation, and contact us if payment instructions appear unexpected.
页面起价供规划参考，币种、计价单位及包含与不包含事项，以对应页面和书面报价为准。最终价格取决于出行日期、人数及确认的安排；如与页面介绍不同，会在付款前向您说明。
网站不提供在线支付，也不索取银行卡号。请按已确认报价所列方式付款；收到异常付款指示时，请先联系我们核实。
4. Changes, cancellation and refunds
Contact hello@easeintochina.com as soon as possible to request a change or cancellation. The conditions in your quotation and booking confirmation apply. Any change in price, cancellation charge or refund arrangement will be explained in writing.
Weather, transport disruption, attraction availability and other circumstances may require changes. We will communicate the impact and discuss alternatives, rescheduling or cancellation, with fees and refunds handled under the agreed conditions and applicable law.
需要变更或取消时，请尽早联系 hello@easeintochina.com。适用条件以报价和预订确认文件为准，涉及的价差、取消费用或退款安排会书面说明。
天气、交通中断、景点供应等情况可能影响行程。我们会说明影响并沟通替代安排、改期或取消方案，费用及退款按已约定条件和适用法律处理。
5. Traveller information and preparation
Provide accurate contact and traveller information and check names, dates and arrangements before confirmation. When booking for others, make sure they know the arrangements and have given any necessary permission to share their information. A parent or guardian should handle arrangements for minors.
Travellers should check the passport, visa and entry requirements that apply to their journey and follow local rules and safety instructions. Entry decisions are made by the relevant authorities. Tell us before confirmation about special requirements that affect the arrangements, using a separate conversation for sensitive details.
请提供准确的联系方式和旅客信息，并在确认前核对姓名、日期和安排。为他人预订时，请确保对方了解安排，并已就提供其资料给予必要授权；未成年人的安排应由家长或监护人处理。
旅客应核实适用的护照、签证和入境要求，遵守当地规定及安全指引。是否准予入境由有关主管机关决定。影响行程安排的特殊需求请在确认前告知，敏感详情通过单独沟通提供。
6. Insurance and service responsibilities
Any included insurance and its scope depend on the specific product and insurance policy. Consider whether you need additional cover for your own travel needs.
We coordinate the services described in the confirmed arrangements. Accommodation, transport and other services may be delivered by independent providers. The applicable responsibilities will be set out in your booking documents. Nothing in these terms removes consumer rights or responsibilities that cannot lawfully be excluded.
是否包含保险及其保障范围，以具体产品和保险条款为准。请结合个人旅行需要，考虑是否另行购买补充保障。
我们按已确认的安排协调服务，住宿、交通等可能由独立服务商提供，相关责任以预订文件说明为准。本条款不排除依法不得限制的消费者权利或服务责任。
7. Website content and use
Itinerary descriptions and images help you plan your trip; the confirmed booking documents specify what will be provided. Website text, images and branding are protected by the rights of their respective owners. Commercial reuse requires the rights holder's permission.
Do not use the website to submit unlawful content, send spam or interfere with its operation. Identifiable reviews, photos or stories will only be published with the relevant permission.
Website or chat access may be interrupted by maintenance or network and provider issues. If a message cannot be sent, contact hello@easeintochina.com instead. A website outage does not itself cancel a confirmed booking or change the parties' responsibilities. External links are provided for convenience and are subject to the relevant service's terms.
行程介绍和图片用于帮助规划旅行，实际提供内容以已确认的预订文件为准。网站文字、图片及品牌标识受相应权利人的知识产权保护，商业使用需取得权利人许可。
请勿利用网站提交违法内容、发送垃圾信息或干扰网站运行。可识别个人身份的评价、照片或故事，仅在获得相应许可后发布。
网站或客服可能因维护、网络及服务商问题暂时不可用。如消息无法发送，请改用 hello@easeintochina.com 联系我们。网站中断本身不会取消已确认的预订，也不改变双方责任。外部链接仅为提供便利，使用相应服务时适用其自身条款。
8. Questions, complaints and updates
For questions or complaints, contact Ease Into China at hello@easeintochina.com with your inquiry or booking reference, a description of the issue and the outcome you are seeking. Please avoid sending unnecessary sensitive information. We will review the matter and discuss the available resolution with you. This contact process does not limit your right to use applicable consumer-protection or legal channels.
Updates will be published on this page. Changes to website terms do not automatically change an existing confirmed booking. Your agreed booking documents and applicable law continue to govern that booking.
如有疑问或投诉，请通过 hello@easeintochina.com 联系 Ease Into China，提供咨询或预订编号、问题经过及希望的处理结果，避免发送不必要的敏感资料。我们会核查并与您沟通可行的处理方案。此联系流程不限制您使用适用的消费者保护或法律救济渠道。
条款更新会发布在本页，不会自动改变已经确认的预订；已确认预订仍按双方约定文件及适用法律处理。